Frequently Asked Questions - where is my order

MOST IMPORTANT:  PLEASE BE SURE TO ADD US TO YOUR ADDRESS BOOK.  This will insure that our emails to  you does not go to your spam.  Many times customers would think we did not reply to them or contact them, only to find our mail in their spam. 

When you look at your order history, you will see the following order Statuses:

• When your order is paid:  CONFIRMED
• When your order is gone off to packing:  PROCESSING
• When your Pre-Order is filed for later invoicing & shipping:  PROCESSING
• When your order has shipped:  SHIPPED
• When your order is on Lay Away:  LAY AWAY
• When your order was refunded:  REFUND
• When you cancelled your order:  CANCELLED

When your order has shipped, we will send you an update notification of your order and the tracking number to the email address that was used when you placed the order.

If you need more information than the above, you are welcome to open a Support Ticket at our HelpDesk.